Crisp, The Jouster's Review
Review of Crisp, the AI-integrated customer support platform for SMBs. Pricing, alternatives, who it's for.
Affiliate link. Joute earns a commission at no extra cost to you. Our verdict stays independent.
Le cron de tracking demarre lundi prochain a 6h UTC. Joute scrape hebdomadairement les pricing pages de cet outil et trace les variations sur 12 mois.
Donnees disponibles des la premiere capture. Revenez lundi.
Crisp in brief
The best accessible option for AI customer support for SMBs and startups. Clean interface, well-integrated AI, transparent pricing. A serious Intercom alternative for SMB budgets.
- PriceFree (Pro a 25 €/month)
- CategoryCustomer Support and Sales
- RecommendedYes
The Essentials
- Customer support platform with AI chatbot, live chat, and knowledge base
- Free plan, Pro at €25/month (2 agents), Unlimited at €95/month
- Multichannel: chat, email, Instagram, Messenger, WhatsApp, Telegram
- For SMBs, startups, e-commerce wanting clean and affordable customer support
What Is Crisp?
Crisp is an all-in-one customer support platform founded in France (Nantes). It combines live site chat, an AI chatbot, a shared inbox, a knowledge base, and multichannel integrations (Instagram, Messenger, WhatsApp, Telegram). The main proposition: Intercom for SMBs, without the Intercom price. Crisp has integrated AI features into its chatbot and response suggestions. For startups and SMBs that want structured customer support without an enterprise budget, it's the European reference.
Strengths
Transparent and Accessible Pricing
€25/month for 2 agents, €95/month unlimited. Far from Intercom's pricing. Clear, predictable, no surprises.
Made in France, GDPR-Native
Crisp is a Nantes startup. French interface and support, native GDPR compliance. A key advantage for European businesses.
AI Chatbot with Knowledge Base
The chatbot can respond automatically based on the knowledge base. No-code configuration, effective for FAQ handling.
Limitations
Less Advanced AI Than Intercom Fin
Crisp's AI chatbot is functional but less sophisticated than Intercom's Fin for complex conversations.
Limited Analytics Features
For advanced support analytics (resolution rates, response times, detailed CSAT), specialized tools do better.
Pricing
Free plan (2 agents, limited features). Pro at €25/month. Unlimited at €95/month. Check crisp.chat/pricing.
Alternatives
Crisp = accessible SMB customer support. Intercom alternative (intercom.com) = more powerful, much more expensive. Tidio alternative (tidio.com) = direct competitor, less multichannel.
Verdict
Crisp is the best value for money for SMBs and startups wanting structured AI customer support. Made in France, clear pricing, clean interface. For enterprise needs with very high volumes, Intercom or custom-priced platforms take over.
FAQ
Is Crisp GDPR compliant?
Yes, Crisp is hosted in Europe and GDPR compliant. An important advantage for European businesses.
Does Crisp integrate WhatsApp?
Yes, WhatsApp Business is supported on paid plans. Check crisp.chat for current integrations.
Can Crisp be used for e-commerce?
Yes, Shopify and WooCommerce integrations are available to contextualize conversations with order data.
Can Crisp send proactive messages?
Yes, proactive messages (behavioral triggers) are available on paid plans.
Joute may earn a commission on subscriptions made through links in this article. This doesn't change our reviews.
Screenshots Crisp
6
Crisp : 0/10.
The best accessible option for AI customer support for SMBs and startups. Clean interface, well-integrated AI, transparent pricing. A serious Intercom alternative for SMB budgets..
Test Crisp yourself
A free trial is available. Plan thirty minutes to form your own opinion.
Affiliate link. Joute earns a commission at no extra cost to you. Our verdict stays independent.
Crisp
Free (Pro a 25 €/month)