Olark, Joute's Review
Review of Olark, the live chat platform with AI copilot and workflows. Pricing, alternatives, who it's for.
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Olark in brief
A classic but reliable live chat with AI copilot features for agents. Simple to set up, without the complexity of customer success suites. Good for support teams that want efficient live chat without overhead.
- Price29 $/month
- CategoryBusiness & CRM
- RecommendedYes
The essentials
- Live chat platform with AI copilot for agents
- From $29/month
- Real-time chat, transcripts, AI-suggested replies, reporting, CRM integrations
- Suited for support and sales teams who want simple, reliable live chat
What is Olark?
Olark is a live chat platform focused on agent efficiency. The tool lets you embed a chat widget on any site, centralize conversations in a shared inbox, and track support team performance. Olark's AI layer includes a copilot that suggests real-time responses to agents, analyzes conversation sentiment, and alerts when frustration is detected. Conversation transcripts are automatically archived and searchable. Olark positions itself on simplicity and reliability rather than feature richness.
Strengths
Deployment simplicity
A script to add to the site, basic configuration, and live chat is operational in under an hour. No complex implementation.
AI copilot for agents
Real-time response suggestions help new agents reply faster and more consistently. Useful for onboarding support teams.
Clear reports and analytics
Tracking conversation volumes, response times, and agent performance is accessible without being an analytics expert.
Limits
Fewer features than Intercom
For teams that want a complete helpdesk (tickets, knowledge base, automation), Intercom or Crisp are more comprehensive. Olark remains a live chat, not a customer success suite.
Slightly dated widget design
The visual appearance of the Olark widget is functional but less modern than some competitors like Crisp or Tidio.
Pricing
From $29/month. Check olark.com for current plans and included features.
Alternatives
For live chat with AI chatbot: Tidio or Crisp. For the full customer success suite: Intercom. For AI customer support: Ada.
Verdict
Olark is a solid option for teams that want simple, reliable live chat with a touch of AI. Not the most innovative but it does the job without surprises. For more advanced needs, look at Crisp or Intercom.
FAQ
Does Olark integrate with Salesforce and HubSpot?
Yes, CRM integrations are available. Transcripts can be synced with CRM contacts. Check olark.com for the list.
Can the Olark widget be customized?
Yes, colors, welcome text, and widget position are customizable. Check olark.com for customization options.
Does Olark offer automated chatbots?
Basic chatbot features is supported. For advanced chatbots, other solutions are more suitable.
Is there a free trial for Olark?
A 14-day free trial is generally available. Check olark.com for conditions.
Joute may earn a commission on subscriptions taken out via links in this article. This doesn't change our reviews.
Screenshots Olark
3
Olark : 0/10.
A classic but reliable live chat with AI copilot features for agents. Simple to set up, without the complexity of customer success suites. Good for support teams that want efficient live chat without overhead..
Test Olark yourself
A free trial is available. Plan thirty minutes to form your own opinion.
Affiliate link. Joute earns a commission at no extra cost to you. Our verdict stays independent.
Olark
29 $/month