1
11xPaid · On request
Autonomous AI sales representatives.
Why as an alternative to Zendesk AI: paid at Sur devis from the start, no meaningful trial.
Alternatives to Zendesk AI
50 tools in the Customer support & sales category playing in the same league as Zendesk AI, ranked by Joute score. Five stand out; we comment each one.
The top 5
The best alternatives to Zendesk AI
2
AdaPaid · On request
AI-powered customer service automation platform.
Why as an alternative to Zendesk AI: paid at Sur devis from the start, no meaningful trial.
3
Aircall AIPaid · 30 €/month
Aircall français avec module AI Voice transcription.
Why as an alternative to Zendesk AI: paid at 30 €/mois from the start, no meaningful trial.
4
ApolloFreemium · 46 €/month
B2B lead database and AI sales prospecting.
Why as an alternative to Zendesk AI: free tier to test, paid at 46 €/mois for regular use.
5
ArtisanPaid · On request
AI SDR that prospects and sends sales emails.
Why as an alternative to Zendesk AI: paid at Sur devis from the start, no meaningful trial.
Summary table
At-a-glance table
| Tool | Price | Model | Joute score |
|---|---|---|---|
| Zendesk AI (reference) | 55 €/month | Paid | -- |
| 11x | On request | Paid | -- |
| Ada | On request | Paid | -- |
| Aircall AI | 30 €/month | Paid | -- |
| Apollo | 46 €/month | Freemium | -- |
| Artisan | On request | Paid | -- |
Also worth knowing
Other alternatives in the same category
45 additional Customer support & sales tools worth knowing. Less priority than the top 5, but useful depending on the case.
6
AttioCustomer support & salesCRM moderne IA pour startups data-driven.—Score7
Capsule CRMCustomer support & salesCRM simple pour TPE avec IA Content Assistant.—Score8
ChatBot.comCustomer support & salesBuilder de chatbots IA accessible signé LiveChat.—Score9
ChatfuelCustomer support & salesChatbot Messenger et WhatsApp IA pour ecommerce.—Score10
CloseCustomer support & salesCRM call-first avec IA Call Coach intégrée.—Score11
CloselyCustomer support & salesSuite automation LinkedIn avec IA writing.—Score12
CrestaCustomer support & salesAI co-pilot pour équipes contact center.—Score13
CrispCustomer support & salesCustomer messaging with AI agent, French publisher.—Score14
Day.aiCustomer support & salesCRM IA-first signé Christopher O'Donnell ex-HubSpot.—Score15
DecagonCustomer support & salesAI customer support agents for high volumes.—Score16
Dialpad AICustomer support & salesCommunications UCaaS avec Ai Voice intégrée.—Score17
Five9 IVACustomer support & salesCentre d'appel cloud avec IA Intelligent Virtual Agent.—Score18
Folk AICustomer support & salesCRM moderne IA pour solopreneurs, made in France.—Score19
ForethoughtCustomer support & salesAutomation support client IA pour scale.—Score20
Freshdesk CopilotCustomer support & salesFreshdesk Freddy Copilot pour agents support.—Score21
Front AICustomer support & salesInbox collaboratif Front avec assistance IA native.—Score22
Genesys AICustomer support & salesSuite contact center cloud avec IA prédictive native.—Score23
GongCustomer support & salesAI analysis of sales conversations.—Score24
Help.comCustomer support & salesPlateforme support client moderne avec IA.—Score25
HelpScout AICustomer support & salesHelpScout avec IA pour rédaction et résumés.—Score26
InsightlyCustomer support & salesCRM tout-en-un avec IA dans Service Hub.—Score27
Intercom FinCustomer support & salesAI customer support agent, billed on results.—Score28
Kustomer AICustomer support & salesService client unified avec IA, racheté Meta.—Score29
Less Annoying CRMCustomer support & salesCRM simple US pour TPE, sans IA bullshit.—Score30
LiveChat AICustomer support & salesLiveChat avec assistant IA et chatbot intégrés.—Score31
LivePersonCustomer support & salesConversational AI enterprise pour grands comptes.—Score32
ManychatCustomer support & salesChatbot Instagram, WhatsApp et Facebook IA, leader.—Score33
MobileMonkeyCustomer support & salesPlateforme chatbot multi-canal, focus marketing.—Score34
NICE CXoneCustomer support & salesContact center cloud avec Enlighten AI suite.—Score35
NutshellCustomer support & salesCRM accessible avec IA writing et workflow assist.—Score36
OctolaneCustomer support & salesCRM IA-native qui s'auto-complète depuis emails et calls.—Score37
Octopus CRMCustomer support & salesAutomation LinkedIn pour SDR accessible.—Score38
OlarkCustomer support & salesLive chat business avec IA copilot et workflows.—Score39
OnePageCRMCustomer support & salesCRM action-first avec assistant IA léger.—Score40
Pipedrive AICustomer support & salesPipedrive avec AI Sales Assistant intégré.—Score41
RingoverCustomer support & salesCentre d'appel français avec IA Empower.—Score42
SalesflareCustomer support & salesCRM auto-fillé IA pour équipes B2B.—Score43
Salesforce EinsteinCustomer support & salesEinstein AI dans tout l'écosystème Salesforce.—Score44
SierraCustomer support & salesConversational AI agents for enterprise support.—Score45
StreakCustomer support & salesCRM dans Gmail avec IA pour pipeline.—Score46
Talkdesk CopilotCustomer support & salesContact center cloud avec IA Talkdesk Autopilot.—Score47
TidioCustomer support & salesChatbot et live chat avec IA Lyro pour PME.—Score48
TwainCustomer support & salesCoach IA pour emails outbound, score et suggestions.—Score49
Twilio FlexCustomer support & salesContact center programmable avec Twilio AI.—Score50
UserlikeCustomer support & salesLive chat allemand RGPD avec chatbot IA.—Score
Frequently asked
Everything to know before switching
What is the best alternative to Zendesk AI in 2026?
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11x tops our ranking among the 50 alternatives identified in the Customer support & sales category. The verdict shifts based on your profile and budget: we detail the top 5 above.
Is there a free alternative to Zendesk AI?
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No 100% free alternative identified. Several tools offer a freemium tier to test without paying: see the table above.
Is Zendesk AI really the best in its category?
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Zendesk AI hasn't been fully tested by Joute yet. The ranking above is based on alternative scores -- use it as guidance, not a final verdict.
Why look for an alternative to Zendesk AI?
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Three common reasons: the price gets too high, the tool no longer covers a refined use case, or you want to de-risk your stack. The Customer support & sales category is well-stocked in 2026 to find better or cheaper.